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Job Title:            Marketing IT Production Support Analyst

Location:             Beijing

Job description:

The marketing IT production support analyst is accountable for helping Cisco users all around the world for their issues when using marketing IT systems.

The main responsibilities of Cisco Marketing IT Production Support team are:

·        Provide operation support for marketing IT applications for all the theaters.

·        Providing High level analysis to all application teams. Work with various teams across IT application/QA and business for bug-fix, enhancements, UAT, release and etc.

·        Be the point of contact to business for all marketing IT cases. Provide constant communication to business on all cases until resolution.

Requirements & Qualifications:

·        3+ years related experience in IT applications support, system analysis/programming or database administration/development. Degree in computer science and related fields are preferred. Understanding on marketing business is preferred.

·        Read, write and speak fluent English. Good interpersonal skills, Basic project management, negotiation and decision-making skills are required.

·        Candidate must be familiar with standard application development and support methodology. Can works independently and in a team to complete projects using judgment and experience. Has the ability to manage multiple activities and priorities, and work well under pressure.

·        Good customer service and communication skills